Return portal is not accessible

The return portal is disabled and not accessible at this time.

To start the return process for your order, please enter your email address or phone number and the order number below.

How to return

-       Enter your email address and order number in the fields above and click start

-       Follow the instructions ad select the item you want to return

-       You will receive a confirmation email with all information once the return request is approved

What items are returnable?

You can return the styles within 14 days from date of delivery

-       They must be in original condition

-       They must be in the original packaging and with the tags


Are there any charges for the return?

-       You can return the items if you are not satisfied

-       Original shipping expenses are not refundable

-       You are responsible for the charges of the return shipping unless the item delivered is not as the one ordered or it presents defaults

-       Transport and customs costs will be entirely borne by the customer.

How soon will I get my refund?

-       Once the return is received and inspected

Alysi Fashion Srl will reimburse the price of the item purchased, by direct refund on the card or Paypal account used for the payment within 30 days